THE CITY OF FORT WAYNE CONTINUES TO RECEIVE NATIONAL RECOGNITION – Message From The Mayor

In October, the Fort Wayne Parks and Recreation Department achieved reaccreditation by the Commission for Accreditation of Park and Recreation Agencies.

Our Parks and Recreation Department is one of only 135 in the country to currently hold national accreditation, and one of only 41 that have been accredited for 10 years or more. Fort Wayne is also the largest organization accredited in Indiana, with Bloomington, South Bend and Carmel achieving the distinction as well.

The continued commitment to investing in our parks is making a meaningful difference for residents and neighborhoods. To be recognized as a national leader in providing excellent parks services is a tremendous honor.

I’m encouraged by the unprecedented momentum we’re seeing in Fort Wayne, and I salute our entire Parks and Recreation team for their efforts to enhance the quality of life that we enjoy in our City.

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I also want to highlight that the City of Fort Wayne’s 311 Call Center received a 92% approval rating in its most recent customer satisfaction survey. Nearly 400 City residents participated in the survey.

We’re fortunate to have a tremendous 311 system in the City of Fort Wayne. We continue to receive positive feedback from all of you who depend on us each day to provide services to move our community forward. The 311 Call Center is an important investment that continues to grow and succeed.

We launched the 311 program in 2007 to make government more accessible. Since then, services provided by 311 have continued to expand as the Citizen Services Department currently assists 22 City departments. In 2013, the call center handled over 170,000 calls. Through September of this year, more than 153,000 calls have been placed into the call center.

Earlier this year, the 311 Call Center was named a top 50 small call center. This is the third consecutive year that our call center has ranked in the Top 100 Small Call Center category.

The 311 service is part of our ongoing effort to make City government easier to access and more responsive to the neÅeds of the community.